FAQs

When shall I arrive for my treatment? What if I’m late?

I recommend you arriving 5 minutes prior to your treatment. 

Unfortunately if you are late for your appointment your treatment may need to be cut short and you will still be charged for the full treatment, I recommend arriving 5 minutes prior to your treatment to avoid disappointment. 

Please contact me to let me know if you are running late. 

What is your cancellation policy?

Should you need to cancel or reschedule, please notify us at least 48 hours in advance. Any cancellations or rescheduling with less than 48 hours of notice or no-show appointments are subject to a cancellation fee amounting to 100% of the cost of the scheduled service.

How long does the shipping take?

Orders placed during the week will take around 3-5 working days. 

I’ve had Botox/ fillers can I have a facial?

Yes you can still have facials. However I ask you to wait 2 weeks after having Botox/fillers. 

Are there any facial contraindications ?

Contraindications that PREVENT a facial treatment: Viruses such as colds, FLU, ferver, cold sores, warts, Bacterial infections such as impetigo, boils, conjunctivitis, styes, Fungal infections such as ringworm, blepharitis, Undiagnosed lumps or swelling, Broken bones, known sensitivity or allergy to products. Eczema, psoriasis, cold sores, fresh bruising, open sores, bleeding, tooth abcess, broken jaw or other facial bone, facial cancer, head lice, recently consumed alcohol, under the influence of drugs, unstable blood pressure, recent head injury, recent neck injury, contagious disease, recent haemmhorage, recent scarring, severe acne.